Effective Date: 10.24.2024
Introduction
Welcome to Fuse! We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services related to HVAC, plumbing, and appliance repair.
1. Information We Collect
When you interact with our website or use our services, we may collect the following types of information:
Personal Information: This includes your name, address, email, phone number, and payment details. You provide this information when scheduling an appointment, filling out a contact form, or making a purchase.
Technical Information: This includes IP address, browser type, device type, operating system, and browsing behavior on our website. We collect this data through cookies and similar technologies.
Service-Related Information: Details regarding your HVAC, plumbing, or appliance repair needs, such as the type of issue you’re experiencing and the equipment involved.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To process payments and manage appointments
- To respond to your inquiries and requests
- To improve our website and enhance user experience
- To send promotional materials or updates about our services, if you have opted in
- To comply with legal obligations and protect against fraud
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service Providers: Third-party companies that assist us in delivering our services, such as payment processors, IT support, or marketing agencies.
Legal Obligations: If required by law, we may share your information with government authorities, law enforcement, or other parties to comply with legal processes or protect our rights.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, gather analytics, and provide targeted advertising. You can control the use of cookies through your browser settings.
5. Your Privacy Rights
As a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), including:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., to comply with legal obligations).
Right to Opt-Out: You have the right to opt out of the sale of your personal information. While we do not sell your personal information, we still honor this right.
To exercise these rights, please contact us at +1 (949) 998-5228, support@oc.fusesevice.co.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Fuse
198 VÃa Vicini, Rancho Santa Margarita, CA 92688, United States
+1 (949) 998-5228
support@oc.fusesevice.co
